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Nationally Recognised Training

CHCNET404B Facilitate links with other services

Recognition of Prior Learning (RPL)

EasyRPL is the Leading provider of Recognition of Prior Learning (RPL) for CHCNET404B Facilitate links with other services. We focus on Skills Recognition for the full qualification. If required we can organise gap training where needed.


This unit describes the knowledge and skills required to liaise and facilitate linkages between community services including specialist and generalist services in the community to ensure support of people in need


The skills described in this unit may be applied across a range of workplace contexts, especially involving related service delivery, sharing of information and client referral

Required Skills

It is critical that the candidate demonstrate the ability to:
Facilitate effective working relationships within community services and within the general community

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role
These include the ability to:
Demonstrate application of skills in:
active listening
verbal and non-verbal communication
participating and conducting interagency meetings
liaison and networking
Recognise own limitations and agency boundaries
Develop and provide information about community services
Use and coordinate the use of relevant information technology effectively in line with work health and safety (WHS) guidelines

Required Knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role
These include knowledge of:
Existing information systems
Referral networks - criteria and procedures for referral
Current community services issues
Language used in community services work
Range of community services and how to access
Confidentiality and privacy
Knowledge specific to working with people from culturally and linguistically diverse backgrounds

Critical aspects for assessment and evidence requird to demonstrate competency in this unit

The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions
Consistency in performance should consider the community services networking and liaison requirements within the workplace

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Links may be:
Referral to and from other services
Telephone contact
Worker networks
Informal contacts
Case conferences
Inter agency meetings
Community consultative committees
Joint projects

Relevant services may include:
Consumer groups
Commercial enterprises such as real estate agents, and financial institutions
Community services departments
Aboriginal and Torres Strait Islander services
Employment services
Community based disability support services
Income support services
Accommodation services
Services specific to the person's needs
Religious organisations
Emergency services

Information on relevant services may include:
Pamphlets and other information sources
List of all relevant services
Information on own agency
Criteria for referral to each agency
Information to provide to clients

Support may include:
Joint initiatives
Participation in case conferences
Telephone advice
Provision of staff development and training
Exchanging of reports
Community education

Policies and procedures may include:
Referral protocols

Licensing & Regulatory Information

Not Applicable

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